DEFINITION OF TERMS
- Gold Jewelry for Sale is an ornament made of gold, either plain or studded with diamonds or gems that are available for sale on select Palawan Pawnshop branches nationwide and on its official sales channels.
- Palawan Gold Item is a reprocessed rematado gold.
- Rematado Item is a foreclosed jewelry item taken from PPS’s pawning business.
- Auction Item means a jewelry foreclosed item approved by PPS to be included in its auction sale pursuant to PD 114 as part of compliance to Bangko Sentral ng Pilipinas regulations.
- Bili-Sangla is a scheme offered to a customer who desires to buy a Rematado Item but does not have enough cash to acquire it. The item shall be treated as collateral, subject to the 1% interest rate for the first month only. Regular interest rates shall be applied in the following months of pawning with interest computation based on the Palawan Pawnshop’s customers’ choice package.
- Lay Away is an installment payment plan available for Rematado Items and Palawan Gold items subject to Lay Away Plan terms and conditions.
COMPLIANCE WITH ANTI-MONEY LAUNDERING AND TERRORISM FINANCING PREVENTION (AML-TFP) RULES. All jewelry sales transactions are subject to Anti-Money Laundering and Terrorism Financing Prevention (AML-TFP) laws and Jewelry Sales policies. As part of KYC, customers must complete a Customer Information Sheet (CIS) and provide a valid ID. A photograph of the customer and their ID will be taken. Customers involved in significant transactions may be asked additional questions and required to present further documents.
PPS employees reserve the right to refuse any jewelry sale transactions that may violate AML-TFP laws or any other applicable regulations. They will not be held liable for such refusals.
AVAILABILITY OF JEWELRY ITEMS FOR SALE. Jewelry items that are available for sale are posted on official social media or e-commerce platforms
(e.g., Palawan Pawnshop Jewelry, PalawanPay, etc.) and are displayed in showcases on selected PPS branches and stores nationwide during business or jewelry display hours.
AGE RESTRICTION. Jewelry items are available for purchase by buyers of all age groups. However, for minor buyers, their parental or guardian consent is required. The parents and/or guardians are also required to undergo the KYC procedure for proper identification.
AUTHORIZATION. If the buyer or beneficial owner has appointed an authorized representative to purchase jewelry on its or his/her behalf, the authorized representatives must accept the terms and conditions. A notarized Special Power of Attorney (SPA) is required to be presented.
TYPE OF PURCHASE. A customer may avail jewelry items through (1) Direct purchase, (2) bili-sangla scheme for Rematado and Palawan Gold items, or (3) lay-away plan for Rematado and Palawan Gold items.
PAYMENT OPTIONS. Any customer may purchase an item online or in PPS branches or store by (1) Paying in Cash, (2) through PalawanPay QRs / other e-wallet, (3) via Bank Transfer for online transactions, or (4) Use credit card in selected branches and stores.
PAYMENT FOR PURCHASE. Payment for jewelry items shall be in Philippine Pesos only.
RETURNS AND REPLACEMENTS. This transaction is on an “as is where is” basis. It means that the buyer accepts the item in its current state or condition at the time of purchase. Online shoppers are reminded to manage their expectations. Since Rematado items are secondhand jewelry items, photos posted, and actual items may vary due to lighting and enhancements. No return or replacement shall be made.
AFTER SALES SERVICE. PPS shall not provide after-sale service or be held liable in any form for deformity and other defects once the transaction has been completed and the item was taken out of the branch/store.
A one-time courtesy cleaning service is applicable for all Palawan Gold bars sold, as outlined in the Palawan Gold waiver.
CUSTOMER RELATIONS. Complaints regarding this jewelry sales transaction must be submitted in writing and received by the concerned branch/store or emailed to customercare@palawanpawnshop.com within thirty (30) calendar days from the date of transaction. Any complaints after the said period shall not be accommodated.
DATA PRIVACY. The customer/buyer allows the PPS to collect and process his or her personal data for auction/jewelry sale transactions. In compliance with the Data Privacy Act of 2012, the PPS processes their personal data for the primary purpose of jewelry sales transactions. However, each buyer is advised that PPS may also process his/her personal data to investigate suspected fraudulent transactions and other unlawful activities. This may sometimes require the sharing, transfer, or disclosure of his/her personal data to regulators like Bangko Sentral ng Pilipinas, law enforcement authorities, and the like as determined by PPS.
VENUE OF LITIGATION. All claims or suits regarding this transaction shall be filed in the courts of Puerto Princesa City, Palawan only, to the exclusion of all other courts.
AMENDMENTS. PPS reserves the right to amend these terms and conditions without prior notice.
EFFECTIVITY DATE. These new Terms and Conditions shall take effect on April 1, 2025.